FREQUENTLY ASKED QUESTIONS
Practical answers before you send an RFQ.
Review common questions about drawings, process selection, tooling, quality documentation and file submission. Project-specific requirements are confirmed during engineering review.
RFQ & Engineering Review
What to send and how we evaluate a new custom part project.
What information should I provide for a quotation?
Send the drawing or available sample information, target quantity, material or material standard if known, application, and any critical dimensions, tolerances, inspection or delivery requirements. You do not need to repeat information already shown clearly in your RFQ package.
Do I need to choose the manufacturing process before contacting you?
No. Our engineering team can review the geometry, material, quantity, performance requirements and tooling considerations, then discuss a suitable manufacturing route. If you already require a specific process, state it in the RFQ.
Which drawing and file formats can I upload?
The website form accepts common 2D, 3D and supporting formats including PDF, DWG, DXF, STEP, STP, IGES, IGS, X_T, X_B, SLDPRT, SLDASM, STL, JPG, PNG and ZIP. For large assemblies or files above the form limit, use the Dropbox file request.
Can you work from a physical sample if no drawing is available?
A physical sample may be used as a starting point for review. Contact our team before shipping it so we can confirm the project reference, delivery details and what measurements or performance information are still required.
Do you support prototypes, trial quantities and volume production?
Project suitability depends on the selected process, tooling approach, geometry and target quantity. We review the expected production volume before recommending sampling, trial production or a volume-production route.
Tooling & Production
How tooling, materials and additional operations are defined.
How is tooling ownership handled?
Tooling ownership, maintenance, storage, modification and transfer conditions should be confirmed in the quotation, purchase order or project agreement. We do not assume that the same arrangement applies to every project.
Can you manufacture to different material standards or grades?
Provide the required material designation and standard on the drawing or RFQ. We review availability, process compatibility and any requested equivalent grade before quotation. Material substitutions are not made without customer review and agreement.
Can you provide machining, heat treatment or surface finishing?
Secondary machining and other post-process requirements can be reviewed as part of the complete manufacturing route. The exact scope, responsible supplier, specification, inspection and documentation must be confirmed for each project.
Can you guarantee a standard tolerance for every part?
No single tolerance applies to every process, material, size and feature. Critical dimensions and tolerance requirements are reviewed against the drawing and proposed manufacturing route before they are accepted.
Quality & Documentation
How drawing control, inspection and project records are handled.
What inspection reports or quality documents can be provided?
Available documents depend on the material, process, drawing and agreed inspection plan. State any required material certificates, dimensional reports, traceability records, test reports or customer-specific formats during the RFQ stage so they can be included in the quotation scope.
How do you control drawing revisions?
Please identify the current drawing number and revision with each RFQ or change. Before sampling or production, the applicable revision and any approved deviations should be confirmed in the project records.
What happens if samples do not meet an agreed requirement?
The specific issue should be documented against the drawing, sample report or agreed requirement. The next action may include clarification, containment, root-cause review, correction and a revised sample plan, depending on the project and finding.
Can customer-specific inspection requirements be included?
Yes, requirements can be reviewed during quotation. Provide the inspection standard, frequency, report format, special gauges, test method or approval requirement early so feasibility, responsibility and cost can be confirmed.
Files, Confidentiality & Communication
Practical guidance for sending drawings and following up.
How should I send large CAD files?
Use the Dropbox file-request button on the RFQ page. Enter the same name and company used in the website form so our team can match the uploaded files with the correct submission.
Do I need a Dropbox account to upload large files?
No Dropbox account is normally required to upload through the file-request link. The files are handled by Dropbox under its own service and privacy terms.
Does submitting a drawing automatically create an NDA?
No. If the information requires specific confidentiality terms, contact us before uploading highly sensitive files so both parties can review and complete an appropriate NDA or agree on another transfer method.
How quickly will I receive a quotation?
Review time depends on drawing completeness, part complexity, material, tooling, inspection requirements and whether clarification is needed. We avoid promising one fixed quotation time for every project and will contact you if additional information is required.
LARGE CAD FILES
Need to send a large assembly or drawing package?
Use the same name and company in Dropbox and in the RFQ form so the two submissions can be matched.
STILL HAVE A PROJECT-SPECIFIC QUESTION?
Send the available information for review.
Manufacturing feasibility, tolerances, materials, inspection and tooling are confirmed against the requirements of each project.
Email: kiwi201217@gmail.com